Serving The World, Ensuring Peace of Mind — Oyang Machinery Builds A Global, Worry-Free After-Sales System

  As Oyang's market share continues to grow globally, we always adhere to one core philosophy: 'The equipment is just the beginning; service creates long-term value.' To give every customer the confidence to purchase and the peace of mind to use, Oyang Machinery continues to invest in after-sales service. We have established a responsive, clearly defined, internationally available service system that provides comprehensive support throughout the entire production process.

 In the increasingly competitive global paper bag packaging equipment industry, Oyang Machinery remains committed to the service philosophy of "customer-centricity" striving to build a comprehensive, efficient, and international after-sales service system. From the moment the equipment is delivered, our services are simultaneously activated, reaching every customer's production line worldwide.

Global Support, Trusted by All:

  Oyang Machinery has successfully exported to over 170 countries and regions, including Turkey, India, Saudi Arabia, Morocco, Algeria, Egypt, Mexico and Vietnam. Once equipment has been delivered, we provide bespoke technical support and operational training to help our customers start production quickly and maintain stable operations.

Core After-Sales Service Features:

Overseas installation and commissioning:

Our engineers can visit customer factories to provide professional on-site support and operational training.

Remote technical support:

We offer cross-time zone online guidance and real-time troubleshooting using platforms like WhatsApp and Zoom.

All-English operational materials:

We provide English manuals, instructional videos and FAQs to support independent learning.

Standardised spare parts management:

Each machine is equipped with commonly used spare parts and original factory parts are supplied in the long term to ensure stable equipment operation.

Customer-specific service records:

A service record is created for each customer, with regular follow-ups and ongoing technical support.     

Strong after-sales team and technical support：

  At Oyang Machinery, our after-sales team is composed of a group of highly skilled and experienced engineers. Our team members not only possess extensive expertise but also undergo rigorous training to ensure they can provide timely and professional technical support, addressing any issues customers encounter during the use of our equipment.

  To maintain a leading edge in technology, we regularly organize training sessions for our after-sales engineers, ensuring they stay updated with the latest technical developments and equipment operation techniques. Through these periodic training programs, our engineers continuously enhance their skills, providing seamless and efficient service to clients around the world.

Customer Genuine Feedback:

Service is Not the End, But the Extension of Value:

   At Oyang, we firmly believe that true manufacturing strength is not only reflected in our machines but also in our commitment to customers and our ability to provide continuous service. We promise to continuously improve our global after-sales network, offering every customer more timely, professional, andreliable service support.